Terms and Condition

Last Updated: October 30, 2026

Welcome to AIM Industries. These Terms and Conditions govern the sale and supply of machinery, equipment, and related products manufactured or supplied by AIM Industries, as well as the use of our website, https://www.aimindustries.co.in/.

By placing a purchase order with AIM Industries, the customer acknowledges that they have read, understood, and accepted the following terms and conditions.

1. Prices

1. All prices quoted by AIM Industries are on an Ex-Works (EXW), Ahmedabad basis, unless otherwise specified in writing.
2. All quoted prices are exclusive of applicable taxes, duties, levies, and other statutory charges.
3. GST will be charged at the applicable rate. The standard rate applicable to the quoted products shall be 18% GST, wherever applicable, subject to the relevant tax classification and prevailing law.
4. Any changes in applicable taxes, duties, or statutory charges will be reflected in the final invoice as required by law.
5. The prices quoted are based on the specifications and requirements mentioned in the quotation. Any changes requested by the customer may result in additional charges.
6. Quotations are valid for the period specified in the quotation. If no validity period is mentioned, the price must be reconfirmed by AIM Industries before order acceptance.

2. Packing Charges

1. Packing charges, where applicable, will be specified in the quotation or commercial offer.
2. Unless expressly agreed otherwise in writing, packing charges are additional to the quoted machinery price.
3. The packing method will be determined according to the nature of the machinery, handling requirements, and agreed delivery arrangements.
4. Any special packing requirements requested by the customer may incur additional charges.

3. Purchase Order

1. All purchase orders must be issued in the name of AIM Industries.
2. Purchase orders should clearly mention the product name, model, quantity, technical specifications, agreed price, payment terms, delivery requirements, and other relevant details.
3. Purchase orders should be addressed to AIM Industries at the following address:

   AIM Industries
   Plot No. 89, 90, 91, Devraj Industrial Park,
   Inside Star Industrial Park, Opposite Gopal Charan Estate,
   Ahmedabad–Indore Highway, Bakrol, Ahmedabad – 382433,
   Gujarat, India.

4. All orders are subject to acceptance and confirmation by AIM Industries.
5. Any modifications to an order must be communicated in writing and approved by AIM Industries.
6. Once an order has been accepted and confirmed, the customer shall be bound by the agreed commercial terms and these Terms and Conditions.

4. Delivery Schedule

1. The machine will be delivered within approximately 4 to 5 weeks from the date of receipt of the confirmed purchase order and the agreed advance payment, subject to finalization of technical specifications and other necessary requirements.
2. The delivery period is an estimated schedule and may vary depending on manufacturing requirements, material availability, customization, and other relevant circumstances.
3. Any delay caused by circumstances beyond the reasonable control of AIM Industries will be communicated to the customer as appropriate.
4. The customer must provide all necessary technical approvals, specifications, and information required to proceed with manufacturing without unnecessary delays.
5. Any delay caused by the customer’s failure to provide the required information, approvals, or payments may affect the delivery schedule.
6. AIM Industries will make reasonable efforts to adhere to the agreed delivery timeline.

5. Delivery Terms and Transportation

1. All supplies are made on an Ex-Works (EXW), Ahmedabad basis, unless otherwise agreed in writing.
2. Freight and transportation charges are excluded from the quoted prices and shall be borne by the customer.
3. The customer is responsible for arranging transportation from the designated dispatch location.
4. The customer shall arrange and bear the cost of transit insurance for the machinery.
5. The customer is responsible for providing accurate transportation and delivery instructions.
6. Responsibility for transportation, loading, unloading, and transit-related risks will be determined by the agreed delivery terms and applicable law.
7. Any damage or shortage identified upon receipt should be documented promptly and reported to the relevant carrier and AIM Industries, with supporting evidence.
8. Where transportation is arranged by the customer or its appointed carrier, any claims relating to transit damage should also be raised with the responsible carrier or insurer.

6. Commissioning and Installation

1. AIM Industries will send a representative for commissioning or technical assistance when requested by the customer, subject to mutual scheduling and confirmation.
2. The customer shall bear the representative’s lodging and boarding expenses, local conveyance, and travel expenses, including up-and-down travel tickets, as applicable.
3. For overseas installations or commissioning assignments, the customer shall arrange and bear the cost of:
   • Round-trip international air tickets.
   • Lodging and boarding.
   • Local conveyance.
   • Required visa and related travel arrangements.
4. Commissioning, installation, and related services will be provided according to the scope agreed upon in the quotation or separate written agreement.
5. The customer must ensure that the installation site is ready before the representative’s visit, including the availability of necessary electrical connections, foundations, utilities, equipment, and trained personnel, as applicable.
6. Any additional visits or services beyond the agreed scope may be charged separately.

7. Warranty

1. AIM Industries provides a one-year warranty against manufacturing defects, commencing from the date of shipment, subject to the conditions specified in this section.
2. The warranty covers manufacturing defects in the supplied machinery and eligible components, subject to inspection and confirmation by AIM Industries.
3. If a defect is determined to be covered by the warranty, AIM Industries will, at its discretion and in accordance with applicable law, repair or replace the defective part or take another appropriate corrective action.
4. Defective parts required to be returned for inspection or warranty processing must be sent to AIM Industries with freight prepaid by the customer, unless otherwise agreed in writing.
5. AIM Industries will make reasonable efforts to respond to service requests within 24 hours, where practicable, including on the same day where possible. This is a response target and not a guarantee that the issue will be resolved within that period.
6. The warranty does not cover damage or defects resulting from:
   • Misuse, negligence, or improper handling.
   • Poor or unsuitable storage conditions.
   • Improper installation, operation, or maintenance.
   • Unauthorized repairs, alterations, or modifications.
   • Normal wear and tear or consumable components, unless otherwise specified in writing.
   • Operation beyond the recommended capacity or specified operating conditions.
   • External causes, accidents, or other circumstances not attributable to a manufacturing defect.
7. The warranty does not cover damage arising during loading, unloading, or transportation by road, rail, air, or sea, to the extent such damage is not attributable to a manufacturing defect or other responsibility of AIM Industries under applicable law.
8. Customers must notify AIM Industries promptly upon discovering a suspected manufacturing defect and provide relevant details, photographs, videos, or other information reasonably required for assessment.
9. Any repair or replacement under warranty will be subject to verification of the defect and compliance with the applicable warranty conditions.
10. This warranty does not exclude or restrict any rights or remedies that cannot lawfully be excluded under applicable law.

8. Payment Terms

1. The standard payment terms are as follows:
   • 50% advance payment at the time of order confirmation.
   • Remaining 50% payment against the Pro Forma Invoice (PI), in accordance with the payment schedule confirmed by AIM Industries.
2. Manufacturing and delivery schedules will be calculated from receipt of the confirmed purchase order and the required advance payment, subject to finalization of technical specifications.
3. Payments must be made through the payment methods or bank details officially communicated by AIM Industries.
4. Any applicable bank charges or transaction fees shall be borne by the customer unless otherwise agreed in writing.
5. AIM Industries reserves the right to delay manufacturing, dispatch, or delivery if the customer fails to make payments according to the agreed terms, subject to the applicable agreement and law.
6. The customer is responsible for ensuring that payments are made accurately and within the agreed timelines.

9. Order Cancellation and Refunds

1. Customers should carefully review all product specifications, commercial terms, and delivery requirements before placing an order.
2. Once a purchase order has been accepted and confirmed by AIM Industries, the customer may not cancel the order or demand a refund of the advance payment as a matter of right.
3. This condition is particularly relevant to machinery manufactured, assembled, or customized according to the customer’s requirements.
4. Any request for cancellation or modification will be considered only if submitted in writing and approved by AIM Industries, subject to the applicable contract and law.
5. Where cancellation is approved, any applicable charges, costs already incurred, and refund arrangements will be determined according to the written agreement and applicable law.
6. Nothing in this section excludes any refund, cancellation, or other rights that may be mandatory under applicable law.

10. Taxes and Duties

1. All quoted prices are exclusive of GST and other applicable taxes and duties unless expressly stated otherwise.
2. GST will be charged at the applicable statutory rate. The standard quoted rate is 18% GST, wherever applicable.
3. Any applicable taxes, duties, levies, or statutory charges arising from the transaction will be payable by the customer in accordance with the quotation, invoice, and applicable law.
4. Any change in tax rates or statutory requirements will be reflected in the relevant invoice as required by law.
5. Customers are responsible for providing accurate billing details and applicable tax registration information.

11. Freight and Insurance

1. Freight charges are excluded from the quoted machinery prices.
2. The customer shall arrange transportation and bear all applicable freight and logistics charges unless otherwise agreed in writing.
3. Transit insurance must be arranged by the customer at the customer’s cost.
4. The customer should ensure that the insurance coverage is appropriate for the value and nature of the machinery being transported.
5. Where the customer appoints a transporter, the customer is responsible for coordinating the transportation arrangements and any claims with the relevant transporter or insurer, subject to the agreed delivery terms and applicable law.

12. Customer Responsibilities

The customer is responsible for:

1. Providing accurate product specifications and business information.
2. Reviewing and approving the quotation before placing the purchase order.
3. Making payments according to the agreed schedule.
4. Providing the necessary facilities and site readiness for installation and commissioning, where applicable.
5. Ensuring that machinery is operated by suitably trained personnel.
6. Following all operating instructions, safety requirements, and maintenance recommendations.
7. Arranging transportation, freight, and insurance as agreed.
8. Notifying AIM Industries promptly of any suspected manufacturing defects or delivery discrepancies.

Failure to fulfill these responsibilities may affect manufacturing, delivery, installation, service, or warranty claims, subject to the applicable contract and law.

13. Product Specifications and Modifications

1. Machinery will be manufactured or supplied according to the specifications confirmed in the accepted quotation or purchase order.
2. Product images, illustrations, and descriptions on our website or in marketing materials are provided for general information and may not represent every customized configuration.
3. Any changes to the agreed specifications must be approved by AIM Industries in writing.
4. Changes requested after order confirmation may affect the price, delivery schedule, or scope of supply.
5. AIM Industries may make technical improvements to its products where appropriate, provided that such changes do not conflict with the agreed contractual specifications or applicable legal requirements.

14. Inspection and Acceptance

1. Customers should inspect the machinery upon delivery and promptly notify AIM Industries of any apparent damage, shortage, or discrepancy.
2. Any inspection or acceptance procedure agreed upon in the quotation or purchase order will apply.
3. Customers should retain relevant delivery records, photographs, and other supporting documentation when reporting an issue.
4. Reporting a delivery discrepancy does not automatically establish that a manufacturing defect exists. Warranty-related issues will be assessed according to the applicable warranty terms.

15. Limitation of Liability

1. AIM Industries will make reasonable efforts to manufacture and supply machinery according to the specifications agreed upon with the customer.
2. To the extent permitted by applicable law, AIM Industries shall not be liable for indirect, incidental, special, or consequential losses arising from the use of its products or delays in delivery.
3. AIM Industries shall not be responsible for damage resulting from misuse, improper installation, unauthorized modification, negligent operation, or failure to follow applicable operating and maintenance instructions, except to the extent such damage results from AIM Industries’ own breach or other liability that cannot lawfully be excluded.
4. Any liability relating to the supply, performance, or use of machinery will be governed by the relevant purchase agreement, warranty conditions, and applicable law.
5. Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.

16. Force Majeure

AIM Industries shall not be held responsible for delays or failures to perform obligations to the extent caused by circumstances beyond its reasonable control.

Such circumstances may include natural disasters, fire, flood, war, civil unrest, epidemics, government restrictions, transportation disruptions, supply shortages, or other unforeseen events.

Where such circumstances affect an order, AIM Industries will make reasonable efforts to inform the customer and discuss appropriate arrangements in accordance with the applicable agreement and law.

17. Intellectual Property Rights

All website content, including text, product descriptions, photographs, graphics, logos, designs, and other materials, is owned by AIM Industries or used with appropriate authorization, unless otherwise stated.

No website content may be copied, reproduced, modified, distributed, or commercially exploited without prior written permission, except where permitted by applicable law.

All applicable intellectual property rights are reserved.

18. Website Use

Visitors agree to use the AIM Industries website only for lawful purposes.

Users must not attempt to disrupt website operations, gain unauthorized access to systems, transmit malicious software, or misuse website content.

Product descriptions and technical information displayed on the website are provided for general informational purposes. Final product specifications, pricing, delivery schedules, and commercial conditions will be governed by the accepted quotation, purchase order, and applicable written agreement.

19. Privacy and Personal Information

AIM Industries may collect personal and business information when customers submit enquiries, request quotations, or communicate with us.

Such information may be used to respond to enquiries, provide product information, prepare quotations, maintain business communications, and fulfill legal obligations.

Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.

Please refer to our Privacy Policy for further information about the collection, use, and protection of personal information.

20. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of India.

Any dispute arising from these Terms and Conditions or the supply of machinery shall be addressed in accordance with the dispute resolution provisions of the applicable agreement and the relevant laws of India.

Where court proceedings are necessary, the competent courts in Ahmedabad, Gujarat, shall have jurisdiction to the extent legally permissible and subject to any applicable contractual dispute resolution provisions.

21. Amendments to Terms and Conditions

AIM Industries reserves the right to update these Terms and Conditions when necessary.

Updated terms will be published on our website with a revised date.

For confirmed orders, the terms agreed upon at the time of order acceptance will continue to apply unless the parties agree otherwise in writing or applicable law requires otherwise.

22. Contact Information

For enquiries regarding these Terms and Conditions, product quotations, warranty claims, commissioning, or other business matters, please contact us.

Company Name: AIM Industries

Registered/Business Address:
Plot No. 89, 90, 91, Devraj Industrial Park,
Inside Star Industrial Park, Opposite Gopal Charan Estate,
Ahmedabad–Indore Highway, Bakrol, Ahmedabad – 382433,
Gujarat, India.

Phone: +91 99788 38687 / +91 9664658687

Email: utsav@aimindustries.co.in / chirag@aimindustries.co.in

Website: https://www.aimindustries.co.in/

Acceptance of Terms

By issuing a purchase order to AIM Industries, the customer acknowledges that they have read, understood, and accepted the applicable Terms and Conditions, including the pricing, payment, delivery, commissioning, freight, insurance, and warranty provisions stated above.